Easy Returns

Return Policy

Eligible items may be returned for Store Credit only. Returns must be returned within 30 days of the ship date received. Promandbridaldresshouse will not accept any returns after 30 days.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Promandbridaldresshouse and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit.

* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility.

Refunds will be processed within approximately 7 to 10 business days after we receive your return.
We're bummed things didn't work out for you, but here's the good news:just let us know and we will send you shipping label.

Online Store Credit can only be used online at our website or on our mobile app.

For more information about Online Store Credit contact :

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Monday to Friday from 10am to 6pm PT
Saturday and Sunday from 9:30am to 5:00pm PT

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